Return Policy

Return Policy

Thank you for choosing our custom-made furniture. We strive to create unique products tailored to your specifications. Please review our non-returnable policy for custom-made items:

  1. Customization Commitment: Each item is meticulously crafted according to your specific requirements and preferences. We ensure utmost attention to detail and quality in every aspect of production.

  2. No Returns or Exchanges: Due to the personalized nature of custom-made goods, we do not accept returns, refunds, or exchanges. Once your order is placed and production begins, it cannot be canceled or returned for any reason.

  3. Quality Guarantee: We guarantee that all custom-made items will be free from defects in materials and workmanship upon delivery. If you believe your item is flawed or incorrect due to an error on our part, please contact us within [number] days of receipt to discuss a resolution.

  4. Order Confirmation: Before production starts, you will receive a confirmation of your order detailing the specifications of your custom item. Please review this carefully to ensure all details are accurate.

  5. Communication: Clear communication is essential to ensure your satisfaction. We encourage you to ask questions and provide detailed instructions during the ordering process to avoid any misunderstandings.

  6. Shipping and Delivery: Shipping times for custom-made items may vary depending on the complexity of your order. We will provide you with an estimated delivery date upon order confirmation.

By placing an order for our custom-made goods, you acknowledge and agree to abide by our non-returnable policy. We are committed to delivering a product that meets or exceeds your expectations. Thank you for understanding our policy and choosing our bespoke services.

If you have any questions or concerns regarding our policy, please do not hesitate to contact us. We are here to assist you throughout the ordering and production process.

Dune and Raven